DEVELOPER SHOWCASE: Building an Administrator's Toolkit in Blackbaud CRM
Daniel Bourg - World Wildlife Fund Fernando Sotelo - World Wildlife Fund Rich Muniz - BrightVine Solutions
World Wildlife Fund® wanted to create a toolkit that provides a single point of administration rather than having to manage items desperately throughout the system on individual processes. The Administrative Toolkit provides a single point of entry to monitor jobs and performance metrics. It includes performance management dashboards that allow administrators to pinpoint long-running queries, long-running batch commit processes, user activity, and more. In addition, it allows tasks using Blackbaud CRM Interactions to be created for business process failures so that they can be managed by the assigned team member.