Melissa Bethancourt, Financial Solutions Product Manager at Blackbaud, has more than 10 years of experience working in the nonprofit technology space. In 2006, she began her career at Blackbaud as a customer support analyst for Financial Edge and Accounting for Nonprofits—two of Blackbaud’s legacy products—where she applied her deep product knowledge and commitment to customer success to address customers’ business needs and goals. Combining her technical expertise and desire to help customers achieve their missions, Melissa went on to work with a variety of products—including Blackbaud Altru, Blackbaud CRM, Blackbaud Raiser’s Edge NXT, and Blackbaud Financial Edge NXT—as a product trainer, quality assurance analyst, and most recently product manager.