Sr. Team Lead, Managed Services
As a senior team lead, Melissa manages a portfolio of customers while also managing several direct reports. She enjoys being a leader and mentoring the team and also thrives on her customers' success.
Melissa has 14 years of experience working at Blackbaud and has held several positions in Professional Services and Managed Services including resource manager, project manager, and customer satisfaction analyst. She has worked with several Blackbaud products and services while working with all customers, currently in the K-12 and higher education spaces.
She is extremely focused on customer success and delivering excellent customer service to ensure happy customers. She is dedicated to making a delightful customer experience while helping to ensure that they succeed in their missions.
In her spare time, Melissa volunteers for the Hope Lodge, American Cancer Society, and Habitat for Humanity in Charleston.