The ability to easily manage or even cancel memberships online is a standard expectation of modern users. While cancellation functionality may traditionally have been a cause of concern for fundraisers focused on retention, offering it to your users can actually provide long-term organizational benefits that outweigh the short-term financial impacts resulting from cancelled gifts. In this session, you’ll hear from Save the Children US about the user and technical requirements for their recent implementation of a self-service gift cancellation function within their custom Luminate Online supporter center, including an overview of the end-to-end integration with Blackbaud CRM.