With more than a decade of experience in nonprofit database management, Austen is an expert in standardizing data and creating automated business workflows using Raiser's Edge NXT and the Microsoft Power Platform. Austen’s commitment to efficiency drives her passion for improving donor communications, streamlining data input, and simplifying reporting for nonprofit organizations through automation. Austen has been a speaker at Blackbaud’s Annual Conference and at Blackbaud’s Annual Developers’ Conference for several years.