Nichols Condon (she/her) is a Principal Customer Success Manager at Blackbaud, where she partners with large, mission‑driven nonprofit organizations to build trusted, long‑term relationships and help teams navigate complex fundraising and donor experience decisions.
Nichols is known for her relationship‑first approach, serving as a steady, empathetic partner to customers while helping them translate strategy into real outcomes. She works closely with development, finance, and executive teams to align priorities, surface risks early, and guide thoughtful decision‑making around topics such as Fee Cover, digital fundraising optimization, and organizational change. Her focus is not just on adopting new capabilities, but on ensuring decisions strengthen donor trust, internal confidence, and long‑term sustainability.
Through her work, Nichols has helped organizations move past internal gridlock, restore confidence during periods of change, and make mission‑aligned choices that balance innovation with transparency. She brings a practitioner‑led, conversational style to speaking engagements, creating space for honest dialogue, shared learning, and practical takeaways nonprofits can apply immediately.
Nichols is based in Charleston, South Carolina, and is passionate about helping nonprofits feel supported, understood, and confident as they move forward.