One of the most common challenges facing Blackbaud Luminate Online® users (especially those new to the platform) is knowing how to communicate with multiple donor segments without multiplying their workload. This hands-on session tackles that problem head on, using conditional logic and S-tags to build smarter, more dynamic email communications.

Attendees will leave with a working conditional email template and access to a purpose-built AI tool trained on Luminate Online® documentation - designed to help you keep building long after the session ends.

WHO THIS IS FOR
Luminate Online® users who are newer to the platform or who have been tossed into an admin role and are still finding their footing. No deep technical background required—just a willingness to roll up your sleeves.

WHAT YOU'LL LEARN

• How S tags work and why they're the foundation of dynamic content in Luminate Online®
• How to write conditional logic that speaks to multiple donor groups in a single email
• How to use an AI assistant trained on Luminate documentation to build and troubleshoot conditionals faster
• How to structure reusable templates you can adapt across campaigns