With the introduction of new Donor Fee Cover options in Blackbaud Luminate Online®, organizations now have more flexibility—and more decisions—when it comes to recovering processing fees while maintaining a strong donor experience.

In this session, we’ll walk through Donor Cover, Complete Cover, and Custom Cover, highlighting how each option works and what it means for your donation forms, donor perception, and overall revenue strategy. You’ll explore real‑world use cases, configuration considerations, and common questions teams face when choosing a fee cover model.

By the end of this session, you’ll have a clearer framework for selecting the right approach for your organization and confidently communicating fee recovery in a way that supports both transparency and donor trust.