Description
We’ll share a high‑level technical walkthrough of how Blackbaud AI Chat is implemented in Raiser’s Edge NXT®. You’ll see how user questions are interpreted and how AI patterns like system prompts and tool‑based workflows are used to produce accurate, product‑relevant answers.
We’ll review the security and privacy built into AI Chat, including what data is (and isn’t) used during a chat interaction, how information is handled when generating responses, and the guardrails that help reduce risk.
You'll walk away with the understanding of how your data is protected and what controls are in place to support responsible use.
Name
Behind the Curtain: An Inside Look at How Blackbaud AI Chat Works
Date & Time
Wednesday, June 3, 2026, 2:35 PM - 3:25 PM
Speakers
Day
June 3
Session Type
Demo
Solution
Raiser’s Edge NXT
Competencies and Skills
Beginner/Non-Technical, AI