Name
Partnering with Customer Success for YOUR Success
Description

In this session, join Amanda Brown, Director of Student Information Systems at First Presbyterian Day School, and Elizabeth Bottonari, Senior Customer Success Manager, as they discuss the collaborative partnership between First Presbyterian and Blackbaud during Amanda's first year using Blackbaud. They'll discuss how they identified and worked toward key goals and outcomes for First Presbyterian's adoption of the next generation of Blackbaud solutions across all offices.

Track
Student and Learning Management
Elizabeth Bottonari Amanda Brown
Session Type
Breakouts
Target Audience
Academics, IT
Learning outcome 1
Understand the role of Customer Success
Learning outcome 2
Learn best practice recommendations for onboarding new staff
Learning outcome 3
Review key resources for users- both new and experienced