No, you don’t.  Once you log into the event hub, all you need to do is go to the Session Catalog and click “Join Session” to view a session broadcasting at a particular time. If you prefer to build your own agenda, you may click “add session” button and this will add that session to your “Watch List”. Add all those that you’d like to attend  live or on-demand, navigate to your Watch List and hit join session to view

yes, all sessions are recorded and will be available on-demand through August 31, 2022. Session recordings should be available within 24 hours of their broadcast.

There could be several causes resulting in slow or interrupted video playback. In general, if you're connecting over Wi-Fi and experiencing constant rebuffering or other issues during playback, try moving your router to another location and away from other devices that may cause electrical interference. Here are a few recommendations:

• Move your wireless router to a more central location of your home.
• Move your wireless router to an elevated surface such as a desk or on top of a bookshelf.
• Clear clutter from the vicinity of your wireless router
• Use a hardline internet connection if available.
   

Having trouble getting connected?

Browser Compatibility

• Ensure you are using Chrome or Chromium (+ Edge Chromium) as there are 100% supported.

Camera and Mic

• If you're not getting sound from the Virtual Meeting Room but other tabs and websites are making noise, right-click the tab in the browser and make sure that the site is not muted. 
• To check your mic and camera in Chrome, go here: chrome://settings/content#media-stream-mic
• Check under your Camera and Microphone settings to make sure that there aren't any sites related to Swoogo, Jit.si, or your site's custom domain that are listed as Blocked. 

Go Off VPN / Company Network

Company IT teams will sometimes block internet access to certain sites or ports, or just block everything and only allow specific traffic through (and they're not wrong, security is important!) - however, if they're blocking Swoogo Virtual, there are a few things you can do: 

• Go off your VPN and access the Virtual Meeting Room with either your home network or your phone's 3/4G connection (make sure you're not on wifi, otherwise it'll default to the home or office network that you're on). 
• Ask your IT team to make sure that https://virtual.swoogo.com is whitelisted and that Port 10000 is open for UDP traffic.  

How do I attend a networking session?

• Navigate to the Experience and Connect tab in the EventHub to view all sessions available in our networking lounge.
• You can add sessions to your calendar, or click join session to attend.
• Please note: these sessions are limited to a capacity of 50 attendees at any given time. Stop by the lounges frequently as people will naturally pop in, engage in conversation and move along to another room. Adding sessions to your agenda does not guarantee a seat.
• Some of our sponsors are also hosting networking sessions in their booths, so be sure to visit the Marketplace.

For Optimal Experience

When you enter these rooms, you’ll be represented by an icon or live video window, depending on your settings, that you can drag around the space.

The closer you are to someone, the louder their voice will sound. Same for a video – the closer you are to it, the louder the volume. As you click on your icon and move it around the room, the circle that appears represents proximity volume. Moving to the outer edges of this radius lowers the volume. Getting closer to a speaker increases the volume.

My Camera and Microphone Aren’t Working
If your camera or microphone do not work as expected in SpatialChat, follow these troubleshooting steps:

• Ensure you enabled your camera and microphone when you entered the space. If you see red camera and microphone icons (like on the left), click the icons to activate these features:

This clears up half the camera and microphone issues with SpatialChat. 

• Double check your permissions to make sure access to the camera and/or microphone is not blocked by your browser. If that's your case, please press the camera icon in the browser's address bar to undo the block, then press "Try Again."
• Some applications compete with SpatialChat for access to your browser. Close applications like Microsoft Teams, Zoom, and WebEx that might have “reserved” access to your camera and microphone.
• Make sure your browser is fully updated. Here’s how to update Google Chrome and Mozilla Firefox browsers.
• Finally, it may be a caching or cookies-related issue. In this case, we recommend clearing your cache and cookies for your entire browser and then restarting your computer. 
• For detailed instructions, see more camera and microphone troubleshooting tips from SpatialChat.

Tips for Mac Users
We recommend using Google Chrome or Mozilla Firefox browsers on a Mac. Safari has known compatibility issues with SpatialChat. 

In macOS Mojave, system-level privacy controls could cause microphone or camera connection issues. Allow your browser to access your microphone and camera from the Security & Privacy section in your System Preferences after selecting the Apple icon in the top left.

SpatialChat System Requirements
The “many-to-many video chat streaming” technology of SpatialChat creates an immersive experience by streaming several videos simultaneously and in parallel. This can create some heavy demands on your computer equipment and internet connection. SpatialChat recommends you use a computer or laptop, not a mobile device, with these system settings for best performance: 

Recommended system requirements for the best experience:

• 5 GHz WiFi or LAN-connected internet
• 30 Mbit/s internet speed
• Google Chrome or Firefox (latest version)
• A client device (computer or laptop) not older than 3 years

Minimum required settings:

• A computer not older than 5 years
• 10 Mbit/s internet speed
• Google Chrome, Safari or Firefox