FREQUENTLY ASKED QUESTIONS (FAQ)
Blackbaud K–12 UC 2020 is scheduled July 8-9, 2020 as a virtual online experience. New registrants can sign up here. The platform will remain open through August 10, 2020, so that sessions can be watched on-demand.
Due to the impacts of COVID-19, we are making K–12 UC FREE in 2020 for all attendees.
Paid in-person registrants should have received instructions by email with how to request a refund or transfer by June 15, 2020. Registrants also could also opt-in for this year's K–12 UC Virtual. If you do not remember receiving these details, please check your spam box and then reach out to us at firstname.lastname@example.org for support.
Ahead of the start of the event, attendees will receive details on how to access the platform. Starting July 7 at 12:00 p.m. EDT, visit the platform (link will be added) and log in to your account. Your credentials are your email address and registration confirmation ID. Once you have logged in, refer to the Agenda tab in the top navigation which includes the full schedule of sessions and speakers.
Blackbaud will continue to explore and analyze our options for future decisions on virtual and hybrid events. At this time, we plan to host K–12 UC in person again in 2021 and will consider the virtual experience as well. The dates for K–12 UC 2021 are July 13-17, at the JW Marriott in Austin, Texas.
CONTENT AND SESSIONS
Attendees will hear from prominent thinkers, industry experts, school leaders, and Blackbaud experts who all focused on the pressing questions facing schools today–
- Thought leaders sharing their views on the industry during our keynote sessions
- Industry experts delivering actionable advice regarding the impact of COVID-19 on schools and how we can plan for the coming school year during Ignite-style sessions
- Best practice sessions where thought leaders discuss topics around virtual teaching strategies and equitable grading practices, competency-based education, building remote relationships with applicant families, using Power BI for financial projections, protecting student data, and much more.
- Ever-popular shop talks where members of Blackbaud’s product team will be on hand to answer questions and provide feedback on product development.
...and much more!
All session times are listed in Eastern Daylight Time (UTC). Sessions are offered throughout the day starting at 11:30 a.m. EDT and running until 5:00 p.m. EDT in order to reach all areas of the world. Attendees can also access content on-demand after the scheduled time.
All sessions will be made available on-demand through August 10, 2020. After a session has concluded, the video will be posted for on-demand viewing.
Yes! Blackbaud provides inspiration and learning opportunities throughout the year. We are continually releasing content through digital channels, including webinars, meet-ups, and more. Please visit the K–12 UC Resource Hub on Blackbaud’s website for more information.
We are not offering any education credits for this year’s K–12 UC due to the reduced number of sessions and time constraints involved with shifting the event plans for 2020. Our team will consider how to include credits at future hybrid and virtual events.
All changes should be finalized by June 26, 2020, to ensure we are ready for the launch date of K–12 UC Virtual platform. Should you need anything updated or corrected beyond that date, please contact email@example.com.
Register all required booth staff by accessing your original registration form on the Blackbaud K–12 UC registration site. A representative from your team must sign in to your existing details and modify on the Additional People page. Only registered sponsor staff will be able to access and participate in the networking tool on the platform.
Visit the virtual platform starting July 7 to log into the event. Your login credentials are your email address and registration confirmation ID. All registrants will receive an email prior to July 7 that includes login details and how to access the platform.
If you do not remember receiving these details, please check your spam box and then reach out to us at firstname.lastname@example.org for support.
No plug-in is required to access the platform and content. An up-to-date web browser is the only requirement to participate in the virtual experience.
No webcam is required to attend the K–12 Virtual Conference and attendees can experience the platform in audio-only format. Note that attendees do have the option to schedule meetings and small groups as part of networking functionality which will also allow you to connect through video if preferred.
The K–12 Virtual platform is accessible on a mobile device and formatted to that experience in addition to the standard web browser view.
This error typically occurs due to IT restrictions or firewalls at the user's organization level. We recommend reaching out to your IT department to ensure the site is not blocked on your end. Review the following technical recommendations below.
We support the most current version of the popular browsers; Chrome, Safari, Edge, IE 11 and FireFox. Chrome is the preferred browser.
Please have your IT Security team whitelist the following addresses—
Additional Troubleshooting Tips—
- Ensure you have a supported browser.
- Check your internet speed to make sure your internet is fast enough for smooth playback. We recommend a minimum internet download speed of 1.5mbps for video-on-demand content and 4mbps for live event content. How fast is my internet?
- Disable ad-blockers or other browser extensions that may be interfering with the page.
- "Hard refresh" the page. This is done by pressing the "Ctrl-F5" keys on Windows or "Cmd-Shift-R" on Mac.
- Close all instances of your browser then relaunch the browser and try again.
- Clear your browser cache. You can find instructions for clearing your cache here.
- If problems persist, it may be a problem at the live stream venue. Please try again later.
There could be a number of causes resulting in slow or interrupted video playback. In general, if you’re connecting over Wi-Fi and experiencing constant rebuffering or other issues during playback, try moving your router to another location and away from other devices that may cause electrical interference.
- Move your wireless router to a more central location of your home
- Move your wireless router to an elevated surface such as a desk or on top of a bookshelf
- Clear clutter from the vicinity of your wireless router
- Use a hardline internet connection if available
Visit the K–12 UC event site and review your registration to make sure you’ve completed all necessary details prior to the end of day on July 2, 2020. Sign in to modify your existing registration which includes questions tailored to your networking profile. We suggest taking care of this as soon as you can so that you are ready to connect with others at the start of the conference! You will have access to a profile on the virtual platform which will allow you to chat, schedule meetings, and connect with others.
After July 2, current registrant details will be synced to the virtual platform. We will continue to take new registrations before, during and after the conference as the platform will stay live with content through August 10, 2020.Note that the networking feature may not be available for new registrants once K–12 UC starts as it is only available to use July 7-10, 2020.
The Networking feature is available for everyone, but opt-in is required as part of registration. During the registration process, you must enable sharing of your contact data in order for us to create you a networking profile. Those who do not will be able to access the virtual platform but will not have a profile or the ability to network with other attendees, speakers, sponsors and Blackbaud staff.
To ensure you have an active profile, return to the K–12 UC event site and sign in to modify your existing registration. We suggest taking care of this ahead of the July 2 deadline. Once the platform launches, review the FAQ details to see how to make changes to the networking feature during the live event.
By registering for K–12 UC Virtual, attendees, speakers, sponsors, and staff consent to the collection and storage of data on the registration form. Additionally, please review the following–
- Registration and participation in K–12 UC Virtual sessions and other activities constitutes an agreement by the registrant to Blackbaud’s use and distribution (both now and in the future) of the registrant's or attendee's image or voice in photographs, videotapes, electronic reproductions or audiotapes of such.
- K–12 UC participants who opted-in at registration to connect with Sponsors permit Blackbaud to provide your contact information to sponsors for pre, during, and post communications. Note that attendees who decline this option during registration but who actively engage and visit the Marketplace booths during the event may also lead to shared details with exhibitors (at the discretion of the attendee).
- Blackbaud requires all K–12 participants–Blackbaud employees, attendees, speakers, sponsors, vendors, and guests–to agree to the Blackbaud Event Code of Conduct as part of registration.
If you are being harassed, notice that someone else is being treated poorly, or have additional concerns, please contact any member of the Blackbaud team. For virtual event participants, please contact designated support staff or session moderators. Additionally, contact email@example.com to report incidents at any time of the day. The Blackbaud team will be monitoring the platform regularly for any incidents.