Sean Patrick Holland is the Principal Solutions Architect at Blackbaud Pacific, with over 17 years of experience working with social good organisations. Throughout his career, Sean has led multiple CRM implementations, redesigned educational courseware, and spearheaded innovation efforts that integrate technologies like Power BI, AI chatbots, Facebook Messenger, and machine learning into CRM systems. His work focuses on enabling nonprofits to harness technology for deeper supporter engagement and operational excellence.