All sessions are scheduled in Eastern Time. If you join early, you will be taken to a Waiting Room page and you will be redirected to your live session two (2) minutes prior to the start time. Visit the Tech Tips page to learn about all the great technology we will use during the conference and how to prepare best. Most sessions will be delivered using Microsoft Teams. The recommended live user experience is joining via computer desktop and downloading the Microsoft Teams desktop appConsultations and 1:1 meetings are delivered in the Swoogo web browser and available only on desktop. 

Date & Time
Tuesday, June 15, 2021, 1:25 PM - 2:10 PM
Customize, Configure, or Change Management: Which to choose?

Blackbaud CRM™ offers a variety of ways to customize but developing new customizations takes time. Is there a way to get new functionality faster? In this session, we’ll discuss how to decide between customizing, configuring, or changing your process. Get some real-world advice on what to consider when deciding to implement a custom solution and then see a practical, usable example in code!